Alloy Wheel Solutions, Inc

Photos of Alloy Wheel Solutions, Inc

Reviews

• Jason Yerby

  Apr, 26 2018
  ★ ☆ ☆ ☆ ☆
  BUYER BEWARE!!!! Tim, the owner, is very rude, unprofessional, and unwilling to accept responsibility for work performed in his shop. I've been dealing with him for the past 6 months on a wheel that they ruined and will not refund me my money, which was paid to them in good faith, for a repair that was not completed properly. Their mistakes cost me a lot of extra money (read below). BOTTOM LINE, ALLOY WHEEL SOLUTIONS DOES NOT STAND BEHIND THEIR WORK!!!!
  
  I brought them a wheel that had curb rash and they said they could fix the wheel and make it look new. Initially, the wheel looked satisfactory when I got it back from them but after a few weeks, I started having problems with my car shaking when I applied the brakes. I took my car to the dealership and they found out that the wheel, that was supposedly fixed by Allow Wheel Solutions, was not repaired correctly. They had over-sprayed the back side of the wheel that bolted up to the rotor. This caused the rotor to warp because there was not a flat surface to mount to. The dealership also pointed out that the finish was fading on the paint that Alloy Wheel Solutions used and they didn't machine the wheel correctly. To fix the issue the dealership had to install a new wheel and brake rotor. This is on a car that only had 7,000 miles!
  
  I took the wheel back to Alloy Wheels and showed Tim. His first response was "that's not supposed to be painted" referring to the overspray on the back side of the wheel. I told him I wanted to be reimbursed for the replacement wheel and brakes. He then starts to tell me that he didn't fix the wheel and they USE A THIRD PARTY COMPANY!!! He then tells me that he needs to consult them of refunding me for the damages.
  
  Throughout the entire time dealing with Tim, he has never called to update me on the status of the claim. I either had to call or stop by their shop to get an update. VERY UNPROFESSIONAL! After several months of dealing with the third party company, they finally admitted that they over sprayed the back side of the wheel. They would only take responsibility for the wheel and not the brakes.
  
  The third party company issued me a check to cover the wheel. I am still waiting for Tim to refund me the initial $200 that it cost to fix the wheel, which clearly was not fixed correctly. He says that the issue has been resolved by the third party company but they only reimbursed me for the cost of the wheel. Why would the consumer be responsible for the cost of the initial repair that added additional costs to me, the consumer. I just want to be made whole, even though it also made me pay for the cost of new brakes on a car with only 7,000 miles.
  
  Even though their motto may be "Fixed right the first time", I found this to be a farce, and would not recommend using this company to anyone!

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